WHAT CLIENT SAID
"DevStack did not just build software—they built the backbone of how modern insights teams operate and scale."
CX Reputation: Real-Time Monitoring Across Every Review Channel
Product Engineering & AI Innovation
CLIENT
QuestionPro / CX Reputation
SERVICE
Product Engineering & AI Innovation
REGION
United States / Global
INDUSTRY
Customer Experience & Reputation Management
OVERVIEW
We helped QuestionPro build CX Reputation, a centralized platform that unifies online reviews, ratings, and customer feedback from every major channel. It gives brands a real-time view of their reputation, highlights sentiment trends, and helps teams respond faster to customer issues.
CHALLENGE
Companies struggle to track reviews across Google, Yelp, Facebook, marketplaces, and dozens of industry sites. Feedback lives in silos, making it hard to understand sentiment, manage brand perception, and address issues quickly. Teams needed one place to monitor, analyze, and act on reputation data.
SOLUTION
We engineered a multi-source review aggregation system with automated data ingestion, sentiment analysis, and AI-driven insights. The platform centralizes every review, surfaces patterns, enables quick responses, and tracks performance across locations, products, and channels — all in one dashboard.
IMPACT
Brands gained full visibility into their customer sentiment, improved response times, and uncovered recurring issues faster. Consolidated review monitoring led to better CX decisions, stronger online reputation scores, and higher customer trust across digital channels.